Returns & Refunds Policy
Due to the perishable nature of our premium chocolate products, we cannot accept returns for items that have been opened or tampered with. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery to initiate a replacement or refund.
Contact Support
Send an email to our customer care team with your order number and clear photos of the damaged product or packaging.
Verification
Our quality control team will review your request within 2 business days to confirm the eligibility of the claim based on food safety standards.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement shipment.
Processing
Refunds are typically processed within 5-7 business days, depending on your financial institution's policies.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing